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Set up Multi-Factor Authentication for your Account

Learn how to set up Multi-Factor Authentication on your account, or for another user.

Typically, logging into the app requires just your username and password. With Multi-Factor Authentication enabled, logging in requires verification using another device.

Currently, it is not possible to force or enable Multi-Factor Authentication for another user.

Set up your Authenticator App

Before you can start using Multi-Factor Authentication on your account, you need to download and install the an authenticator app on the device that will use to get the verification codes every time that you log into the system.

Although there are multiple mobile apps that can be used to generate the verification codes, we recommend to use any of the following:

Enable Multi-Factor Authentication on your Account

  1. Go to your profile by clicking on your name and then on Profile.

  1. Go to the Multi-Factor Authentication section and click on the Enable Multi-Factor Authentication button.

  2. A QR code will be displayed. Scan the QR code with your Authenticator app.

  3. Enter the code generated.

  4. Click Verify Code to finish the setup.

Disable Multi-Factor Authentication on your Account

  1. Go to your profile by clicking on your name and then on Profile.

  2. Go to the Multi-Factor Authentication section.

  3. Click Disable Multi-Factor Authentication button.

For security reasons, make sure to remove this account from your authentication app.

Disable Multi-Factor Authentication for Another user ADMIN ONLY

Permissions Required
  • Utilities > Security > Users > View Users

  • Utilities > Security > Users > Disable Two-Factor Authentication

If you have the permissions required and you have Multi-Factor Authentication enabled on your account, you can disable Multi-Factor Authentication for another user. This is particular useful when a user has Multi-Factor enabled in their account and they are unable to generate the verification code.

  1. From the Utilities menu, go to Security > Users.

  2. Click on the user that you’d like to disable Multi-Factor Authentication for.

  3. Click Disable Multi-Factor Authentication on the top.

  4. Confirm to proceed.

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