Set up a User Management Account
If the current limit of concurrent users is reached, no additional users will be able to log in (not even users with high permissions). However, you can set up a user management account that can always log in and log users out if required.
A user management account only has permissions to log in and Log Out Users.
Follow these steps to set up a user management account:
Go to Utilities > Users.
From the Options side panel, click on New.
Enter the details for the user. For the User Type, select 'User View Only'
Click on 'Save'.