Installing and Updating eBECAS/EDMISS

eBECAS/EDMISS is installed on your Windows device using an installer that you can download from a url provided by your administrator or by Equator IT. 

The eBECAS/EDMISS desktop application is only available for Windows.

Installing eBECAS/EDMISS

Important

• Follow the steps on this article on the device that you want to install eBECAS/EDMISS on.

• Log into the computer using the user that will use the software on that device. Using another user or the system administrator to install the application might cause different errors when using or updating the application.

• If your device has security restrictions set by your IT team, you might need to contact them to install the application on your device.

• Always use the latest version of Installer. To download the most recent version, please contact the Equator IT team.

1. Download the installer (a file with the extension.exe) from the URL provided by your administrator or by Equator IT. 

2. Run the installer (.exe file).

3. Accept the licence agreement and click on Next.

4. From the General Information screen, click Next.

5. From the Ready to Install screen, click on Next. The installation will start.

6. When the installation is completed, choose if you want to launch eBECAS/EDMISS and click on Finish.

Updating eBECAS/EDMISS

We frequently release updates with new features, improvements and bugs fixes. Every time that you launch eBECAS/EDMISS, the application will automatically check for updates. If there are any updates available, it will download and install them accordingly. If the updates cannot be completed automatically, follow the instructions displayed on the screen. 

The following is the process that the application takes to update. Note that this is an automatic process and does not require your intervention unless errors occur: 

1. When opening the app, it checks for updates.

2. If there are any updates available, the app will download the required files and will update the current version. This process is known as 'patch to new version.

3. When the process is complete, the app will restart and you will see that you have the latest version installed.

Uninstalling eBECAS/EDMISS

If you are experiencing issues with the application, uninstalling and reinstalling eBECAS/EDMISS can help resolve them.

The following instructions are based on Windows 11.
Steps may vary slightly depending on your version of Windows.

1. Open the Start Menu and search for eBECAS or EDMISS.

2. Right-click on the app and select Uninstall.

3. Follow the prompts to complete the uninstallation.

4. OPTIONAL To fully remove eBECAS/EDMISS, including cleaning up local configuration files, please follow these additional steps:

   1. Press Windows + R on your keyboard to open the Run dialog.

   2. Type or paste the following path and press Enter:%localappdata%\EquatorIT\11

   3. In the folder that opens, delete the eBECAS or EDMISS folder.

5. You can then reinstall eBECAS/EDMISS if needed by following steps of Installing eBECAS/EDMISS topic.

Always use the latest version of Installer. To download the most recent version, please contact the Equator IT team.

Troubleshoot Installation Issues

The following are some issues you might encounter during the installation and the typical steps for resolution. 

Windows protected your PC - Unrecognised app

eBECAS/EDMISS installers are signed using a digital certificate issued by an external Certificate Authority. This certificate ensures comprehensive identification of the application's developer, validates the legitimacy of the software, confirms its origin from a recognized vendor, and guarantees that the application has not been altered since its publication.

These certificates are issued with a specific validity period and must be renewed through the Certificate Authority. Upon renewal, Windows Defender System may require some time to recognise the updated certificates. During this interval, you may encounter a notification from Windows Defender SmartScreen indicating that the eBECAS/EDMISS application is not recognised during installation.

Before proceeding with the installation, verify the author of the application is us. To do so, click on More info from the SmartScreen window.

The next screen will display the name of the Publisher of the app. Verify the publisher is:

AU, Queensland, Brisbane, Equator Pty. Ltd,

If the publisher information matches the one provided above, please proceed by clicking "Run Anyway." If the publisher information does not match, refrain from installing the application and select "Don't Run."