Cannot Load Client Library: fbclient.dll

If you encounter the "Cannot Load Client Library: fbclient.dll" issue during the loading of eBECAS/EDMISS, this article will help you resolve the issue.

Understanding the Cause of the Issue

eBECAS/EDMISS requires the Microsoft Visual C++ Redistributable Library installed to run. However, if the Microsoft Visual C++ Redistributable is not properly installed during the eBECAS/EDMISS installation process, the following error may occur when running eBECAS/EDMISS after installation:

Steps to Resolve the Issue

To resolve this error, please try the following steps.

1. Reinstall eBECAS/EDMISS with the latest installer

   • The eBECAS/EDMISS installer includes the library installation.
     Uninstall the current eBECAS/EDMISS and reinstall it with the latest eBECAS/EDMISS installer which can be downloaded through the link provided by Equator IT (contact your system administrator for details).

   • Ensure you run the installer as the user who will be using the program. It cannot be run as administrator. This ensures that eBECAS/EDMISS updates can be installed.

     

   • Try running eBECAS/EDMISS.

2. If the system prompts for admin access
   If during the installation of eBECAS/EDMISS, Windows asks for administrator permissions to install the library, you need to request assistance from your IT staff or someone with the necessary administrator access to complete that step.