Troubleshooting Guide

Troubleshooting Guide is designed to provide effective methods for resolving common issues that users may encounter.

Topics

Slow Connection — This article offers tips for troubleshooting slow connection for eBECAS/EDMISS.

Cannot Load Client Library: fbclient.dll — If you encounter the "Cannot Load Client Library: fbclient.dll" issue during the loading of eBECAS/EDMISS, this article will help you resolve the issue.

Incorrect Date Displayed When Exporting to Excel — This article addresses how to prevent incorrect date display in Microsoft Excel when exporting data from eBECAS/EDMISS. It explains how Excel's regional date settings can misinterpret dates and offers a recommended solution to ensure accurate date formatting.

Error in Application: Call was rejected by callee — If you encounter the 'Error in Application: Call was rejected by callee' error during a Word Merge, this article will guide you through troubleshooting steps to help resolve the problem.

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