Create and Edit Agents

Considerations for Creating Agents

Head Office / Branch Office OPTIONAL

An agent can be designated as the Head Office or as a Branch Office. See this article for details.

Agent Categories OPTIONAL

Agent categories is a default field for agents that let you ‘tag’ an agent with one or multiple values.

You can set up agent categories in a way that is meaningful for identifying your agents, such as ‘Gold’, ‘Silver’, or ‘Bronze’, for example. These categories are available in reports and filters. The agent categories in eBECAS/EDMISS can be managed through the Agent Categories Picklist. For more details, please refer to the following article: Picklists.

Create Agents

1. From the Main menu, go to Agents > Agent Search.

2. Click on New Agent at the top right.

   

3. Enter the details.

4. Click on Save to finish.

5. You’ll be redirected to the detail page of this agent.

Edit Agent’s Details

1. Go to the agent details page.

2. Click on the Edit button at the top right.

   

3. Edit the details as you needed.

4. Click Save to finish.

Delete Agent

Deleting agents is not possible. However, you can set the Agent as Inactive. See the section Deactivate Agent in this article for more details.

Deactivate Agent

If you no longer have an active relationship with an agent, it is recommended to deactivate it. After an agent is inactive it will not be available for new selections but it will still display on reports or related records where that agent was previously selected. This will allow you to keep the history for that agent.

To deactivate an agent:

1. Go to edit the agent that you want to mark as inactive.

2. Unselect the option ‘Active’

3. Save the changes.