Troubleshooting Guide is designed to provide effective methods for resolving common issues that users may encounter.
Topics
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Auto Update Fails If you're experiencing issues with the eBECAS/EDMISS Auto Update—such as seeing an update failure message, or the update progress stops and does not complete—this article will guide you through how to complete the update manually and get back up and running.
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Slow Connection This article offers tips for troubleshooting slow connection for eBECAS/EDMISS.
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Cannot Load Client Library: fbclient.dll If you encounter the "Cannot Load Client Library: fbclient.dll" issue during the loading of eBECAS/EDMISS, this article will help you resolve the issue.
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Incorrect Date Displayed When Exporting to Excel This article addresses how to prevent incorrect date display in Microsoft Excel when exporting data from eBECAS/EDMISS. It explains how Excel's regional date settings can misinterpret dates and offers a recommended solution to ensure accurate date formatting.
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Error in Application: Call was rejected by callee If you encounter the 'Error in Application: Call was rejected by callee' error during a Word Merge, this article will guide you through troubleshooting steps to help resolve the problem.
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View Document: Access is denied If you encounter the 'Error in Application : Access is denied' error during trying to view a document, this article will guide you through troubleshooting steps to help resolve the problem.